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Frequently Asked Question
 
Orders, delivery and payment
Q1. How do I order ?
Q2. What is the purchase procedure ?
Q3. How do I quickly find what I want to buy ?
Q4. How can I pay ?
Q5. How about your delivery area and shipping charges ?
Q6. How about your delivery schedule ?
Q7. How long will it takes to get what I order ?
Q8. How can I track my orders ?
Q9. Can I quickly check what I ordered from you last time ?

Special Service
Q1. What is Consumable Express ?

e-Coupon
Q1. What is " My e-Coupon" ?
Q2. How can I use my "e-Coupon" ?
Q3. How do I know what "e-Coupon" I owned ?

My Profile
Q1. What is "My Consumables" ?
Q2. What is "My Accessories" ?
Q3. What is "My Promotion" ?
Q4. What is "My Last Order" ?

Premium Centre
Q1. How do I redeem in Premium Centre ?
Q2. Can I pay by cash or cheque to redeem premium ?
Q3. How long will It take to get the redeemed premium ?
Q4. Do you provide delivery service in Premium Centre ?

Special Website Search Function
Q1. What is "Consumable Finder" ?
Q2. What is "Accessories Finder" ?

Account and Login
Q1. What can I do if I forgot my password ?

Return Policy
Q1. How about your return policy?

Contact Us
Q1. How do I contact Customer Service?
 
HF10 digital camcorders
From 2008 Nov 1 to 2008 Nov 30, for every purchase of HF10 digital camcorders, the consumer can get Starter Kit (BP-808 Battery & soft case) as premium.